I did a little bit of yarn and fabric stash enhancement over the weekend. First, I'll show off the yarn.
I'm sure this is something that she was told by the store manager, but if true nothing in the store would be returnable. Everything is described by some kind of weight and measure. It would have been more honest to say that all yarn sales are final rather than invoke some misapplication of a law. I'm sure that the store has had problems with people over buying on yarn for a project and then try to return it later. I have to laugh now, especially with how serious the sales clerk was when she was explaining the "law" to me.
All this goes to show that customer service is rather important. I'll think twice before I shop at the independently owned craft store again. I totally understand the manager trying to minimize returns because they have less margin, but my goodness they also have an opportunity to really serve their customers in ways that big chain stores cannot. A lot has to be said for the return policies of the big chains though.
*I'm not sure what Joann's policy is on cut fabric. I suspect they don't usually accept returns on that, though I've never tried it.